Terms & Conditions
We want you to be completely satisfied with every purchase of jewellery we make in the studio. We have a very high standard and want our customers to love their jewelry as much as we do. Each item we create is very special and unique and whether bought for oneself or given as a gift, we want the recipient to be excited about the jewellery and feel confident and comfortable when wearing it.
Jewellery designs from Chryssa Creations use semi-precious and unique materials, so each piece is entirely one-of-a-kind. Once that particular design has been sold, it is no longer available for purchase.
Occasionally we do find materials that allow us to recreate designs similar to originals that have sold out, and although the design will not be an exact replica, it is very reminiscent of its “predecessor.” Please contact us for any details.
As with all jewellery, proper care should be given to maintain your piece in a good condition. You should always put your jewellery on after (and not before) using any cosmetics or perfume. Try to remember to take your jewellery off before washing your hands, using household chemicals, or going into the pool or ocean. Even with proper care, slight natural defects can occur in gemstones over time, causing chipping or breaking and threads can slowly deteriorate causing fraying and stretching. Of course accidents can also happen causing your jewellery to break (especially if you are aroundlittle children)!
We want you to be able to wear your jewellery for a long time, so if something does happen to your piece, please contact us. The nature of the problem will determine the repair fee. We will be able togive you an estimate once you have emailed us with a description of the problem (and possibly a photo showing the damage).
If for whatever reason, you are dissatisfied with your purchase, we will accept returns within 10 days of receipt of the item. It must be in the original, unused condition in which it was received. We will give you a full refund, less shipping costs, or a credit to purchase a different piece of jewellery that may better suit your tastes.
Please e-mail us and notify us of any problem with your order or of any intention to return an item.
We are happy to offer complimentary repairs on any Chryssa Creations jewellery within 30 days of purchase. Additional repair fees may be charged depending on cause or extent of wear. Please email us for further details about our repair and replacement policy.